I’m convinced that Cricut Design Space and Windows don’t love each other.. In fact, I think they have a love/hate relationship. I can usually get 2-3 things done on my windows laptop but then, for some reason, it disconnects from my Cricut and will not, under any circumstances, reconnect. So…Since I have no patience for nonsense, I get out my old Mac and bing-bam-boom. It connects and I can do projects all day long without it disconnecting. Why do I bother using my windows laptop, knowing what I do? No idea, except that I really didn’t want to get up to go my Mac LOL