Being the money saver that I am I decided to do what all smart money saver's do; wait for the Boxing Day sales. For my readers who aren't familiar with this Boxing Day it is the day after Christmas and many, if not all, retailers have crazy sales. Being a money saver and someone who likes to have convenience on their side I decided Amazon.co.uk was the best place I could find something new. So Bryan went on a search because quite frankly when it comes to computers I think to myself 'whatever is cheapest!' and go with that. He then spotted a bargain laptop; the Lenovo G570. It seemed too good to be true for me, even on a Boxing Day sale. I wanted to wait because something didn't seem right with this low price - but the fact that it was being sold through a credible and trusted on-line store swayed my decision the other way. In fact Bryan said, "it will be fine. It's Amazon." He had a point and Amazon had successfully delivered our previous purchases without event so we went for it.
Well it arrived just fine, everything worked and seemed 'good.' Two weeks later my 'z' key snapped off after Roman threw a book at the keyboard. And I mean it snapped off - clean off. I was angry about this but thought it was a fair cop seeing as it was my/Roman's doing. There wasn't really an awful lot I could do other than suck it up and search for a key. This is impossible to do. Lenovo don't offer spare keys on their site and my model seems to be impossible to buy spare parts for let alone keys.
Feeling frustrated with this situation I got in touch with Lenovo. The American customer service representative who dealt with me was really, really good. And I mean really, really good. They were polite, helpful and wanted to really get to the bottom of the matter. When I explained that their American customer services number was no good for me as I lived in the UK I was then passed onto someone in the European division of customer services. This is where it all went downhill.
First of all I managed to get a key that matched my model - except that it didn't. I bought this from a person who owned a computer shop in Edinburgh and was able to post it out to me. When Bryan went to fit it onto my machine it didn't fit at all and obviously wasn't a fit. Annoying but that was the least of my worries. One night while Bryan was looking at the computer he closed it over gently and the side broke away (pictured.)
I was really annoyed