Phone rings.
I look around.
There is no ward clerk in sight.
Damn.
I answer. “Emergency, Charge Nurse.”
“Can I ask you a question?” The voice on the other end sounds flat and tired.
“Sure,” I say warily.
“I came to see you guys a three days ago and I had a sore chest and you guys did a whole bunch of tests even though I told you my Ventolin had run out and my asthmas was real bad, and you did nothing for it, and the nurse was real rude, like, and you guys took blood and, and did a heart test I did an xray, and I was real afraid of the xray ’cause of the radiation, and I don’t want to get cancer or nothing ’cause i already got cancer like my mother who died of breast cancer and the doctors didn’t do nothing, and then the doctor told me I had an infection in my chest and I think it he said it was pneumonia and he gave me a prescription and I got it filled and I took the first dose tonight, and it didn’t do nothing, and now I have a rash on my arms and stomach and it itches real bad —” The caller paused for breath.
I jump in, wondering where exactly the question lay. “Are you asking for medical advice?”
“I guess. Can you help me?”
“We don’t give out medical advice,” I say. “You can call Telehealth, and they should be able to. You have pen and paper and I’ll give you the number?” I think, please let me give you this number, so I can end the call. She’s not having any of it.
“Are you guys busy?” she asks. Every emergency nurse knows this question, and we all have the same answer.
“I can’t answer that,” I say. ‘It depends on how sick the patients are, and how many people come into the emerg.”
“How long is the wait?” she persists. “Will I have to wait long?”
“I can’t answer that, ” I repeat.
“Can I pre-book an appointment?”
“I’m sorry, no.”
“Well, thank you for fuck all!” She bangs the phone down.
Thanks and you’re welcome, I mouth. Another happy customer who has made me very glad to be a nurse. And ten minutes of my life gone for ever. I swear I will never pick up the phone again. Really. I mean it.
The phone rings.
I look around.
There is no ward clerk in sight.
Damn.
