Phone Scam 118 118

we had the phone bill arrive today and we had a shock when we checked the phone records.
A few weeks a go we had to get a phone number for a hospital in Ireland as one of my relatives had an accident while on holiday so we rang the phone operator on 118 118 and spoke to someone about trying to get a number, after a minute or so they redirected us to another department and we were on the phone for around 10min or so trying to get this number we needed they were not being quick about there job.
When you ring the number there is no talk of cost involved with using the service and when you look online it says its only around £1.70 per min.
Back to today when we open the phone bill to find a 14 Minute record of a number that we supposedly dialled that is charging us £35.71, the number in question is 118 661 and when i looked online we were put thorough to a higher rate number charging nearly £4 a min... while all this was going on there was no talk or messages of how much they were charging for the calls.
 When we spoke to Virgin Media to dispute the call they said that we had dialled it and we will have to pay for it. BUT in the long and short of it we dialled 118 118 and was re-directed to a higher fee phone line such as 118 661... So it looks like they are not going to help curb this trend in companies performing highway robbery on people and are happy to feed these companies.
These blood sucking parasitic companies are charging outrageous prices and not being transparent about the costs of the calls with the people who use these services, I feel like these companies are just praying on people and its daylight robbery.
DO NOT USE ANY OF THESE PHONE SERVICES AS THEY WILL BLEED YOUR WALLET DRY...
DO NOT USE 118 118 AS THEY WILL TAKE YOUR MONEY AND RIP YOU OFF...
DO NOT FALL INTO THE TRAP THAT THESE COMPANIES HAVE CREATED...  TELL YOUR FRIENDS AND FAMILY AND SPREAD THE WORD ON HOW THESE COMPANIES ARE NOT BEING TRANSPARENT AND PRACTICALLY STEALING PEOPLES MONEY. 
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