Politeness wins, every time.
I ordered a hoodie from one of my favorite author’s merchandise shop and it came today. Well they sent me a regular crew neck and not the hoodie, so I sent Phil an email, just too make them aware of the mix up and I even said I would keep the one they sent because the price is the same, no biggy. I said I just wanted them to know. Phil sent me an email back, asked for a pic of the sweatshirt they sent and said they would send out the correct hoodie. I wasn’t asking them to replace it, It really isn’t a big deal.
My point…well there’s a couple, #1, He’s the sweetest human alive and #2…So many times people are quick to complain and be rude and demand a replacement or refund. I deal with it all day long. 99% of the time, if you’re just polite and explain the problem, the person on the other end will be polite right back. You never know, you may be the first person to not be a jerk all day.
Last night, I got an email saying the replacement has been shipped. I still don’t know if they want the mistake sweatshirt back. I will have to email Phil again and ask him. I’ll gladly ship it back.