Effective Communication is a necessary element to leave the long lasting impression on your business stakeholders. It helps to build the emotional connect with them, and can mend your business relationships in no time.
Listening, Speaking, Writing or Visual- all are different ways of communication. But, important here is how to use it with different stakeholders of business-
Here are some ways to communicate with different business stakeholders-
1) When dealing with your customer
- Show respect for customer's opinion. Never say, "You are wrong".
- If you are wrong admit it, quickly and emphatically.
- Try honestly to see things from customer's point of view
- Become genuinely interested in other people
2) When dealing with your supplying company
- Try honestly to see things from their point of view.
- Stimulate the competition. Throw down a challenge. Every person loves the chance to prove his or her worth, to excel, to win.
- Never critize.
3) When dealing with your potential customers
- Make the them feel important, and do it sincerely.
- Arouse in them an eager want.
- Dramatize your ideas.
4) When dealing with other business owners
- Avoid arguments.
- Be sympathetic with the their ideas and desires.
- Get them saying Yes, Yes immediately
5) When dealing with powerful people than you
- Be a good listener.
- Talk in terms of their interests.
- Make them feel important- and do it sincerely.
- Let them feel that the idea is theirs
